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FREE DELIVERY ON ORDERS OF£50 OR OVER

FAQ

Do you have a catalogue?

Not at present. Due to the regularity of new products and our ever expanding range the best way to view our products is on our website which is updated daily.

How do I pay for my order?

Once your order is placed you will continue to the checkout where you will be able to pay using PayPal. This is the only payment method we currently accept as we believe it is the most secure therefore giving you the customer peace of mind when purchasing items online.

How do I return unwanted goods?

We do hope that you will love your items as much as we do but if there is any need to return an item we allow up to 14 days from purchase for you to send the items back for a full refund. We make our photography as clear and concise as possible so will only refund items that are faulty.

Please don’t hesitate in contacting us if you have received a faulty item, as we will endeavour to sort the issue both rationally and swiftly.
All we would ask of you is that you securely repackage the item, insert your full name and order number then post it back to us here at: -

Believe
36 Hackney Way
Westbury
Wiltshire
BA13 2GF
United Kingdom

As soon as we receive the product we will notify you by email and refund to your PayPal within 14 days.

How long will I have to wait for my order?

Your order will be posted within 3 working days. Please contact us with any special requirements as there are occasions when we will have the services of a courier in order to ship jobs out quicker if necessary.

How much is P&P?

We have a flat rate of £3.95 for any size order for England, Wales and Scotland.

We also ship to other destinations across the United Kingdom and a further list of costs can be found below Delivery Details

How will I know my order has been received?

Once you complete the payment process you will receive 2 emails. One email will be sent to you directly from PayPal confirming your payment. The second email comes from us and will contain your order details and address details.

Once your order is despatched you will receive a further confirmation email letting you know your goods are on the way!

Is it safe to shop online?

Yes it is extremely safe.

We have all the safety measures set up on our website which enable us to provide a secure service for money transactions. When you get to the payment screen and see a small padlock icon on the left hand side this shows that any details you enter will arrive to us encrypted and therefore are safe and secure.

All of our payments currently go through Paypal for maximum security and we donot store your information on our site.

PayPal Acceptance Mark

Will my delivery require a signature?

Some orders are dispatched via courier and automatically require a signature. Please note this when placing your order as you will need to ensure there will be someone at home that day to sign for the package. An alternative delivery address can be entered via PayPal (i.e. workplace, neighbour’s address, family members address, etc.) If you would like your parcel to be left it in a safe place (i.e. behind bins, down the side of the house, in the shed/garage), please let us know in the comments box when placing your order. However we will not be responsible if an item goes missing once it has been left on your property. We cannot change the delivery address once your item has been dispatched. If you make no attempt to receive your goods, you may receive a return fee and re-sending fee.

Unfortunately mail orders may go missing/arrive later than stated from time to time. They are usually waiting for you at your local sorting office and are eventually delivered back to us. We sincerely apologise for this but it is out of our control.

GO GREEN...

We recycle wherever possible. This helps us not only keep the costs down for you the customer but will obviously be much better for the environment. We use recycled paper for printing an array of office stationery including our dispatch notes.

We don’t believe in buying new packaging as no matter how attractive it makes the product look upon delivery it will inevitably just end up in the rubbish.